Frequently Asked Questions

Everything you need to know about shopping with Palazzo Pitti.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I track my shipment?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

Palazzo Pitti accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How do I ensure I am selecting the correct size?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.